Tech and Support: Creating Customized Call Center Services
Tele Resources, Inc. believes that a well staffed, highly knowledgeable technology staff is the key to ensuring quality while simultaneously producing the results of an uninterrupted dialing telemarketing program.
Tele Resources, Inc. has a programming staff that is capable and ready to deal with each of our call center client's individual formats - it is the type of advanced versatility that lets us create completely individualized call center programs for our clients.
Call Center Services Led by a Leading Technology Support Staff
Our Technology staff has a campaign administrator able to monitor the dialing status of dozens of different telemarketing and call center campaigns simultaneously. This is done because Tele Resources, Inc. realizes that list management is second only to agent quality in ensuring the success, of each telemarketing campaign.The technology staff at our call center consists of long term employees who are not only ready and knowledgeable in the technology field, but also in the telesales industry. It is this type of experience that works to ensure every technical decision our employees make improves the call center services offered to our customers.
- Dedicated programmers available 24 hrs a day.
- Accurate coding able to meet client specification.
- Reporting capabilities able to meet and exceed client specifications.
- Data Interrogation and Audits conducted at regulator intervals.
- Audits are done against verification reports to ensure accuracy.
- Multiple forms of data transfer.
- Mirrored Protection Disaster Recovery
- Digital Recoding applied to each telemarketing campaign.
- Complete compliance with telemarketing Do Not Call requests.
- Advanced scripting logic that allows for flexibility and customized project set-up, unique to each telemarketing program.
- On screen telemarketing scripts are available and can be multiple pages.
- Position text and data fields can be applied, to each telemarketing program.
- Numerical entries can be calculated.
- Automated Dialing.
