Agents
Tele Resources, Inc., has one of the best attrition rates in the industry at 12-15% meaning that a majority of our sales force has years of telemarketing experience. This agent longevity ensures means that agents have been ingrained with the B2B process. For clients this means stronger results and a better telemarketing program.
Tele Resources, Inc. works to hire only the best telemarketing agents possible. To do this Tele Resources, Inc., works diligently to ensure that each of the telemarketing agents hired are able to meet our internal criteria and they are a match for the telemarketing programs our clients are having us dial. Telemarketing agents at Tele Resources, Inc. are typically a mix of college students working toward their degrees and older telemarketing agents who are moving out of their current professions and looking for some strong and rewarding work. The longevity of our telemarketing staff is a testament to the quality of Tele Resources, Inc., most agents that are over 30 have extremely low attrition rates and comprise a solid full time telemarketing force. In addition, most college students at Tele Resources, Inc. stay with the company for the entire length of their college career, and many longer than that. This quality telemarketing agent pool only increases the effectiveness of our telemarketing services.
With a attrition rate that averages between 12-18%, Tele Resources, Inc. retains a higher level of experienced agents that have proven themselves and their telemarketing skills. This attrition level is fantastic for any telemarketing center and Tele Resources, Inc. likes to promote that fact that our telemarketing agents work with us for longer. The reason for this longevity is the overall structure of the of how we provide telemarketing services and the fact that even though Tele Resources, Inc. works to find the best agent. We also realize that great telemarketers are not born, they are made. Tele Resources, Inc. has a strong telemarketing training program designed to maximize the telemarketing skills each agent naturally possesses in order to make them successful on the phone.
Agent Demographics
Tele Resources, Inc. has a wide variety of telemarketing agent backgrounds from lawyers, doctors, and sales force mangers, all the way down to students working on developing their business degrees. The B2B telemarketing team at Tele Resources, Inc. also has a training team devoted solely to training the B2B telemarketing process and incorporating that process into each our telemarketing client’s specific training materials.
Tele Resources, Inc.’s telemarketing agents in the B2B environment have an average age of 32, and have been with the company for over a year, many for years. The longevity of our telemarketing agents is the sign of a telemarketing company that trains employees that want to succeed and turns them into successful telemarketers. Tele Resources, Inc. does not churn through agents, Tele Resources, inc., molds them into telemarketing sales professionals and our telemarketing clients reap the benefits.
Telemarketing agents in the B2C environment are equally as skilled in telemarketing and run a variety of programs from Continuities to members and everything in-between. B2C telemarketing agents have to be versatile and direct. Combining a customer service quality with the right amount of telemarketing skill to ensure customers are satisfied and ready to order. B2C telemarketing agents at Tele Resources, Inc., have their own training program designed to educate them on the fin art of B2C telemarketing. This training program continually challenges and grows even the most experienced telemarketing agent to ensure they are providing the best in telemarketing services.
Because Tele Resources, Inc. only promote internally, each of our telemarketing agents know that they can grow to new and exciting positions in our company. Tele Resources, Inc. Program for Progression is a customized learning program designed to take exceptional telemarketing agents to new levels in the company. This incentive program is unique to the telemarketing services industry and creates a loyal loving atmosphere designed to retain and develop each telemarketing agent.
Benefits
Tele Resources, Inc. is proud to give our telemarketing agents the best in a telemarketing services environment. Tele Resources, Inc. provides a very competitive wage and offers each of our telemarketing agents incentives to reward their efforts.
In order to help work in our ongoing plan to ensure telemarketing agents stay for extended periods of time. Tele Resources, Inc. offers vacation time for all of our employees who stay with the company. This vacation time also grows for each individual telemarketing agent each year they stay.
College reimbursement is offered to every telemarketing agent that is working toward a business degree. This reimbursement is available to all of our employees and used to ensure that not only are our agents bettering themselves but also better their performance on telemarketing programs that they dial. A smarter agent is a better telemarketer.
Health Care is also offered to each of our employees to ensure that they stay healthy and can afford the every growing bills associated with having a family. Tele Resources, Inc., employees a number of heads of house holds that can use the extra support to ensure they can do their telemarketing jobs better. Tele Resources, Inc. views its employees more as an extended family than a work force and in the telemarketing industry we feel that is an important attribute.
In addition to all of the above Tele Resources, inc., is also concerned with each of our agent’s health and wellbeing which is why Tele Resources, Inc. offers our agents discounted memberships to local fitness clubs. Promoting health of the mind and body can only help our telemarketing agents grow personally and professionally.
