Quality Assurance for Your Telemarketing Program
Inbound and outbound Telemarketing is as much about quality as it is about quantity. Telemarketing agents calling on behalf of their clients are representing the company, their values and their mission. It is important for telemarketing clients to understand that their branding image can actually be improved by contracting with only quality telemarketing services.
Telemarketing agents at Tele Resources, Inc. are constantly monitored by Tele Resources, Inc.’s, quality assurance (QA) agents. QA agents listen to telemarketing conversations, monitoring performance. This process ensures that each telemarketing agent is monitored a minimum of once every other day.
Quality Assurance Resources:
Training Telesales Agents: Here at Tele Resources, we understand that your telemarketing program is only as strong as our weakest telemarketing agent. We are committed to providing a comprehensive training program, designed to increase industry knowledge, teach proven sales techniques, and improve the overall success of the campaign.
Sales Stick Rate: At Tele Resources, we work to develop our telesales agents. The end result being a telemarketing environment designed to increase ROI and improve the quality of leads.
Gate Keeper: The single most challenging factor in B2B telemarketing is working to get past what is commonly known as the Gatekeeper – someone like a secretary or administrative assistant - Tele Resources, Inc. employs a comprehensive training program, aimed at leading our telesales agents through proven B2B telemarking practices.
Lead Seeking: No successful outbound B2B telemarketing program is successful without qualified and valued leads. At Tele Resources Inc., our outbound telemarketing agents are trained in both finding leads and replacing leads: A process that results in more value and, most importantly, more sales.
For more information on our proven quality assurance program, or to receive a free quote, please contact us today.